Save the files you want to upload in JPEG, PNG or PDF format. Attached documents should not exceed 4 MB in size.

Only PFU scanner models from the ScanSanp series are covered by the promotion, they are: S1100i, iX100, iX1300, iX1400 iX1600, and SV600. This offer is not available or not applicable to:

• Employees of the PFU, Ricoh and their immediate relatives.
• PFU partners, their representatives, any distributors, resellers, retailers, company stores involved in the sale or rental of scanners, services or solutions, and professionals associated with the Offer (or members of their families or households).
• Situations where the Promotional Product to which the Application relates was purchased for resale, rental, lease or was resold by the Applicant.
• Used or refurbished products (such as those purchased on eBay) that are not new products.

You can check the serial number of your ScanSnap scanner in one of the following ways:

• Check the number on the label on the bottom of the ScanSnap scanner

NOTE:
For serial numbers, 0 (zero digit) is used instead of O (letter of the alphabet).

• Check the number on the ScanSnap scanner's touch panel (for iX1600)

1. Press (Settings) on the main screen on the ScanSnap touch panel to display the [Settings] menu.
2. Press (Scanner Settings) to display the [Scanner Settings] submenu.
3. Press [ScanSnap Information] to display the [ScanSnap Information] screen.
4. Check [Serial Number] on the [Scanner] tab.

Stovaris, as an authorized distributor of PFU-branded solutions, makes every effort to communicate and provide up-to-date information on PFU document scanners. However, we realize that there may be unexpected problems with the functioning of the website or the application form, so if you encounter any problem with the registration of your product, please contact the Stovaris sales department at: +48 222 484 000 or via e-mail: handlowy@stovaris.pl.

The quality of warranty services provided is no different from those provided during the standard 3-year support period.

Other maintenance services available at Stovaris relating to scanners go HERE.

If your application to participate in the promotion has been successfully verified and you wish to enjoy an extended period or extended scope of services under this promotion, please contact your local authorized distributor of PFU solutions - Stovaris.

Prepare the following information and documents:

1. Full device name, model and serial number;
2. Information about the version of the operating system installed on the computer;
3. Your contact information, the address where the PFU (ScanSnap series scanner) is located, and your electronic mail (email) address;
4. Proof of purchase of the product and an email confirming that your application for the ScanSnap extended warranty promotion has been successful, which you will receive from PFU a RICOH Company after completing the online form;
5. Description of the fault - also make sure that you have the opportunity to perform any diagnostic work as recommended by Stovaris engineers;
6. In addition to the above recommendations, follow any reasonable instructions from the Stovaris technical support department, which will allow you to be entitled to warranty services.

You can report a defect under the extended warranty by emailing: serwis@stovaris.pl, by phone: +48 222 484 001 or by filling out the RMA Stovaris notification form, which is available HERE.