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Information Technology Service Management (ITSM).

IT Service Management (ITSM) systems allow for a specific process-oriented approach to enterprise IT management. Teams working on ITSM systems should receive the right information from other tools to quickly orient themselves and solve problems. ITSM systems provide integration and development options to get the required information and connect with other tools. They quickly create new user interfaces, control panels, business rules and other objects to easily modify standard tools and add new functions. They also allow IT departments to be transformed into service groups, offering flexible, reliable and high-quality IT services. At the same time, allowing you to get the maximum benefit from your investment in IT departments. In summary, ITSM systems facilitate the planning, creation, provision and continuous improvement of IT services.

ITSM system what we offer

Our offering for these solutions is based on Matrix42's ITSM system .

The software we offer is the most affordable, flexible and complete ITSM system optimized for the cloud that is available on the market. It allows automation and flow of activities while eliminating costly manual processes. AnITSM system designed for ease of scaling and customization to meet business needs. It is an excellent choice whether you need a helpdesk - service desk solution or to implement more advanced and ITIL-compliant service management processes. The ITSM system presented here is optimized to work in the cloud. It is the most flexible and complete in the field of IT service management systems that are available on the market. It has automated workflows that eliminate costly manual processes, leading to streamlined business operations, improved compliance and increased security.

This group of products is based on the company's solutions:


Contact persons:

Jakub Bala

Product Manager
tel. +48 609 807 177

Marcin Cichecki

Sales Director
tel. +48 502 278 697