IT service management

ITSM -Inormatics Service Management

IT Service Management (ITSM) systems allow for a specific process-oriented approach to enterprise IT management. Teams working on ITSM systems should receive the right information from other tools to quickly orient themselves and solve problems. ITSM systems provide integration and development options to get the required information and connect with other tools. They quickly create new user interfaces, control panels, business rules and other objects to easily modify standard tools and add new functions. They also allow IT departments to be transformed into service groups, offering flexible, reliable and high-quality IT services. At the same time, allowing you to get the maximum benefit from your investment in IT departments. In summary, ITSM systems facilitate the planning, creation, provision and continuous improvement of IT services.

The software we offer is the most affordable, flexible and complete ITSM system optimized for the cloud that is available on the market. It allows automation and flow of activities while eliminating costly manual processes. AnITSM system designed for ease of scaling and customization to meet business needs. It is an excellent choice whether you need a helpdesk - service desk solution or to implement more advanced and ITIL-compliant service management processes. The ITSM system presented here is optimized to work in the cloud. It is the most flexible and complete in the field of IT service management systems that are available on the market. It has automated workflows that eliminate costly manual processes, leading to streamlined business operations, improved compliance and increased security.

ITAM - IT Asset Management 

IT Asset Management (ITAM), or, in short, knowing the status of a company's assets from the time they are purchased to the time they are decommissioned, is critical to reducing operating costs and increasing productivity.Having an IT asset management system makes it easier to manage licenses, warranties and vendor contracts. Reporting capabilities and constant access to up-to-date information enable better planning, budgeting and reporting.Using IT Asset Management (ITAM) solutions allows you to get the most out of your hardware and software.

IT asset management is not just about tracking products and activities. It's important to manage IT assets throughout their lifecycle and make sure they don't start to fall into oblivion, lose their properties or become damaged. Normalizing, detecting, and recovering IT assets avoids the risk of financial loss resulting from having hardware and software that is out of control.

ITIL4-based practices in ITSM software offered  

Availability Management
Measurement and Reporting
Problem Management
Project Management
Relationship Management
Publications Management
Risk Management
Monitoring and Event Management
Service Catalog Management
Service Financial Management
Service Level Management Services
Capacity and Performance Management
Request Management
Service Validation and Testing
Knowledge Management
Supplier Management
Change Management
Request Management
Deployment Management
Feedback Management
Incident Management
Information Security Management.

ITAM / SAM solutions offered

The Matrix42/Efecte ITAM(IT Asset Management) software-based solution consists of modules for ITasset management. The system enables you to track your IT assets to maximize the benefits of ownership. It also facilitates the definition of custom workflows and the implementation of ready-to-use processes. The solution provides insight into the status of managed IT resources. These resources are software and hardware, can be server resources and virtual or cloud resources. The platform continuously detects, identifies and eliminates security threats, even before users become aware of them. It also provides insight into the software environment and application spending, enabling optimization of IT resource performance. One important module of the platform handles communication with software vendors, to monitor new purchases and to develop an accurate picture of licenses held based on available data(License Optimizer). Another module is used to manage hardware resources(Asset Manager) and is designed to manage the entire life cycle of IT systems from purchase to decommissioning.

This group of products is based on the company's solutions:

Matrix42 (Efecte)