Complaint procedure

In the event of a defect in the goods, you should file a complaint using the following procedure:

1. Verify where you can file a claim for a particular product, this information can be found in the document Table of warranty and guarantee periods (at Stovaris or at the manufacturer's authorized service center). When Stovaris is indicated in the table as the service point, please go to point 2.
2. Complete the application using the form available in the menu above.
3. Once the request is verified, the number of the request will be emailed to you, products sent back to Stovaris service should be properly protected preferably using the original manufacturer's packaging.

Notes:

1. The application is valid for two weeks after its positive verification! If the reported device is not delivered to the service facility within this period, its return will require a new claim.
2. Equipment delivered to Stovaris service should be properly protected from damage during transport, preferably in its original packaging.
3. We service products that are not covered by our warranty or guarantee. In order to repair them, please fill out a claim form.