AllyCare Premium Support Services

AllyCare is a comprehensive support and maintenance program for NetAlly network tools and AirMagnet® software that offers much more than the standard 90-day warranty. This program is designed to ensure that your products are always up-to-date and covered with the highest level of support, which minimizes business downtime and maximizes return on investment. It includes:

Benefits of AllyCare membership

Software and firmware updates

New features, industry standards or more effective diagnostics. Only an AllyCare membership provides access to the latest software and firmware updates, so your NetAlly devices always remain up-to-date.

Enhanced product features

Active AllyCare members receive access to additional features in the Link-Live platform that greatly enhance testing and analysis capabilities. A detailed list can be found below.

Repairs and replacements

AllyCare members can rest assured - if a NetAlly tester is damaged due to normal wear and tear, it will be repaired or replaced (including shipping costs).
Note: Repairs require prior diagnosis at the Customer Experience Center.

Customer Experience and Solutions Center

The AllyCare team supports you at every stage - from purchase to after-sales support. With priority access to technical experts, you can easily submit requests online and track the status of issues - from problem to solution.

Interested in AllyCare Premium Support?

AllyCare membership can be purchased for 1, 2 or 3 years (the most cost-effective option).

NOTE: AllyCare service may not be available in all countries. Check availability with your authorized NetAlly distributor before purchasing.

Features activated by AllyCare

Note: Devices sold with 1-year AllyCare support have some features pre-activated. To keep them, renew your AllyCare contract at the end of the current period.

What do you gain from AllyCare?

• Advanced reporting in Link-Live

AllyCare vs. standard warranty